TERMS & CONDITIONS
Terms and Conditions
Welcome to Chaka Chaundh! Our services and products are provided subject to the following terms and conditions. By using the website, you agree to be bound by these terms and conditions. Please read them carefully, as they contain important provisions relating to your use of the site, including an agreement to engage in binding arbitration to resolve any disputes between us. The website is owned and operated by IMGMC Creative Pvt. Ltd. ("imgmc.com")
These general terms and conditions (the “General Conditions”) apply when you as a consumer (the “Customer”) place an order using www.chakachaundh.com and all of its related pages, (the “Website”). The agreement is a contract concluded between you and Chaka Chaundh, Sec 21, Rohini, New Delhi 110086, India.Detailed contact information and other information about Chaka Chaundh is shown on the Website. The General Conditions are applicable for Customers that are consumers.
The Customer must be a minimum of 18 years old to place an order via the Website. Chaka Chaundh does not, in accordance with the Indian law, accept any credit purchases from persons below the age of 18 years. Chaka Chaundh reserves the right to deny or makes changes to a Customer’s order (e.g. if the Customer has provided inaccurate personal data and/or has any record or indication for non-payment of debt).
Chaka Chaundh shall not be liable in case products are sold out, nor in the case of image or typographical errors on the Website, e.g. errors in the product description or other technical specifications, inaccurate prices and price adjustments (for example changed prices from suppliers, or changes in currencies) or incorrect information as to whether a product is in stock. Chaka Chaundh is entitled to rectify such errors and, at any time, to change or update all relating information. In case an inaccurate price has been stated for a product ordered by the Customer, Chaka Chaundh will naturally notify the Customer immediately and await the Customer’s approval of the changed price prior to Chaka Chaundh 's continuation of the order process. All images on our Website shall be considered solely as illustrations. Such illustrations do not guarantee to reproduce the exact appearance, function or origin of the product. Chaka Chaundh is not responsible for any information provided by third parties on the Website.
The Website and all of its content is owned by Chaka Chaundh or its licensors. All information is protected by intellectual property and also marketing legislation. This means that trademarks, product names, company names, designs, images and graphics, layout and information about products, services and all other content may not be copied or used, without the prior written consent of Chaka Chaundh.
2. Contracts and orders
A purchase agreement is concluded when Chaka Chaundh has confirmed the Customer’s order. This is done when the Customer has received an order confirmation from Chaka Chaundh via e-mail. Chaka Chaundh encourages the Customer to always save the order confirmation in case of any future contacts with Chaka Chaundh’s customer service regarding the order. The Customer has the right to cancel its order up until the time when it has been confirmed by Chaka Chaundh. If the order is cancelled, Chaka Chaundh will refund all payments the Customer or its pay- or credit card company has made as payment for the order.
Chaka Chaundh is a B2C company and sells to private individuals when buying through the webstore. Chaka Chaundh can provide a payment receipt with all goods that have been purchased including the GST tax and the customer information that have been provided in the checkout.
3. Customer information etc
4. Fees, prices and payment
The prices stated on the Website always apply to orders placed on the Website. All prices are presented in Rupee and include GST. The prices do not include payment- and shipping fees. These are given separately.
The Customer can pay for its purchase in any manner specified on the Website. Chaka Chaundh is entitled to charge the Customer in connection with the order. Chaka Chaundh also reserves the right not to offer all payment methods, at all times, and alternatively to change the payment method if the payment method the Customer has selected does not work. This is applicable for whatever reason, at the time of fulfillment of the order. Limitations of available payment methods are set forth on the Website.
5. Special offers
Chaka Chaundh may at any time provide special offers on the Website which may have more favorable conditions compared to those set forth in these General Conditions, for example with regards to payment or extended right of withdrawal. Any such conditions will apply for the duration of the special offer and for the exactly the products set forth by Chaka Chaundh in connection therewith. Chaka Chaundh reserves the right to, at any time, withdraw any such special offers. Upon termination or withdrawal of any such special offer, these General Conditions shall always apply without any amendments. Offers on specific products on the Website are only valid for a limited period of time, and until products are sold out.
6. Shipping and delivery
Products that are in stock are normally delivered within the number of working days indicated on the Website. Unless otherwise agreed (for example in connection with reservation of products not in stock), the delivery will be made no later than 30 working days after Chaka Chaundh confirms the order in writing through the order confirmation e-mail. Any further information about Chaka Chaundh’s delivery of any products and the conditions for delivery are set forth here. If you haven't received your order within the delivery time advertised, please first check if you have provided us with the correct information. If you have provided correct information, contact our Customer Service no longer than 30 working days after the order was placed and we will help you.
The expected delivery time is described in the order confirmation and also Shipping page on the Website. Unless otherwise exclusively agreed, and if a delivery is delayed for a longer period than 30 working days and it is not due to you as Customer, you have the right to cancel the purchase.
If any package needs to be picked up at a specific delivery point, the Customer shall do this within the time limit provided in the notification. Packages normally have to be retrieved personally with valid identification and the order number. The Customer will receive a notification of delivery stating when and where the package can be picked-up or received. The notification may be sent by email, ordinary mail and if the Customer has provided a mobile number, also by phone or text. If the package is not retrieved, Chaka Chaundh is entitled to charge the Customer a fee of Rs.199.
7. Right of withdrawal
7.1 RETURNING DAMAGED / DEFECTIVE ITEMS
When purchasing products on the Website the Customer has a 10 day withdrawal period. This is in accordance with applicable consumer protection legislation. This means that the Customer has the right to cancel any purchase by notifying Chaka Chaundh accordingly, within the 10 days from when the Customer, or its representative, received the product ordered (withdrawal period).
By accepting the General Conditions, the Customer acknowledges and agrees that the right of withdrawal is not valid for any digital content delivered otherwise than by a tangible medium.
7.2 RETURN SHIPPING COST
Chaka Chaundh will provide a prepaid return shipping label in cases where items have arrived in damaged condition or are confirmed by a Zazzle representative to be defective.
For all other cases, return shipping costs are the responsibility of the customer.
Under no circumstance does Chaka Chaundh reimburse (or provide credit) for return shipping costs incurred by the customer. If a product is damaged or defective, the recipient must make arrangements with Chaka Chaundh support as to how the return should be handled prior to placing the items back in transit to Chaka Chaundh.
7.3 HOW TO RETURN AN ITEM
Contact Customer Support to request a return. You must make this request within 10 days of receiving the shipment.
Be sure to specify the reason for the return request in your message and indicate any preference for replacement (whether exchanging for an identical product or selecting an alternate style, size or color), account credit, or a refund.
Once the topic is selected, you will be asked to select the product that you want to return.
Use the Upload File button to proactively provide digital images of damaged or defective products.
7.4 THE RETURN PROCESS USUALLY ENTAILS
If you have requested a refund, be advised that returning funds usually take 2-7 days to appear in the account used to make the purchase (depending on the processing speed of the bank that issued the funds).
If you have requested an account credit, be advised that returning funds usually take 24-48 hours to appear in your Chaka Chaundh This credit, once available, may be used to make a purchase on Chaka Chaundh.
If you have requested an exchange in a different size or style, an email will be sent letting you know once the reprint has been initiated.
8. Complaints and warranty
Some of Chaka Chaundh’s products may be subject to warranties. Information about any warranty period and its special conditions for warranties for each product respectively, is shown on the Website or in these General Conditions. Warranties for products will only cover original manufacturing defects and therefore not any fault arising upon or after any individual changes of the product’s function and appearance, e.g. rebuilding, upgrading or other configuration of the product. The Customer’s order confirmation constitutes the certificate of warranty.
The right to file a complaint applies to products that are defective according to applicable consumer protection legislation. In case the Customer wishes to assert their right to file a complaint for any product ordered, they shall contact Chaka Chaundh, as soon as possible after the defect was discovered, using the contact information set forth on the Website.
Chaka Chaundh will carry the cost for the return freight for any approved complaints.
Once a product is returned, for which a complaint has been filed, and the complaint approved, Chaka Chaundh will refund the Customer in accordance with applicable consumer protection legislation. Chaka Chaundh always strives to do so within 30 days from receipt of the complaint by The Customer, but it may be delayed depending on the nature of the product. Chaka Chaundh reserves the right to refuse any complaint, if the product in compliance with applicable consumer protection legislation, proves not to be defective. In the case of complaints Chaka Chaundh complies with the guidelines provided by the National Board for Consumer Complaints or corresponding authorities in other countries.
10. Force Majeure
Chaka Chaundh is not liable for any delays caused by circumstances beyond Chaka Chaundh’s control, e.g. general labour dispute, changed governmental orders, acts of war, fire, lightning, terrorist attacks, technical problems, defects in power- /tele-/computer communications or other communication and defects or delays in the service by sub-suppliers due to circumstances set forth above. Such circumstances shall result in relief from damages and other measures. If any such situation should arise, Chaka Chaundh shall inform the Customer accordingly both at the beginning and the end of the period for the current situation. If the situation has lasted for more than two months, both the Customer and Chaka Chaundh are entitled to terminate the purchase with immediate effect.
11. Changes to the general conditions
Chaka Chaundh reserves the right to change these General Conditions at all times. Any changes to these General Conditions will be posted on the Website. Changes become valid once the Customer has accepted the General Conditions, this in connection with a new purchase or while browsing the Website, alternatively 30 days after Chaka Chaundh has informed the Customer of the changes. Chaka Chaundh recommends however that the Customer regularly stays up to date on the Website in order to become aware of any changes to the General Conditions.
In case any provision of this Agreement is held to be invalid or unenforceable by any competent court, authority or arbitral tribunal, the remainder of that provision and all other provisions will remain valid and enforceable to the fullest extent permitted by applicable law. Any provisions determined invalid or unenforceable will be substituted by relevant legal guidance and advice.
13. Applicable law and dispute resolutions
Any disputes shall primarily be settled by agreement after discussions with Chaka Chaundh’s customer services. In the event of any dispute, Chaka Chaundh complies with the decisions of the Indian National Board for Consumer Complaints or the corresponding authority in other countries.
These conditions were established by Chaka Chaundh on 2018 - 06 - 10